The selected candidate provides in-person and remote support to users including e-mail, LAN/WAN, active directory, standard desktop images and applications and internally developed applications. In addition, the Desktop Support candidate will serve as the initial point of contact for troubleshooting all IT related problems. The ability to communicate effectively and professionally with customers and other IT support elements is a must. Key Functions Troubleshoot and resolve PC incidents Troubleshoot and resolve network/server connectivity incidents Troubleshoot and resolve equipment (i.e printers, copiers, mobile devices) incidents Perform IMACs (Install, Move, Add, and Change) Staging/building of PCs (hardware and software) Ticket Management (Remedy) Hardware & software maintenance and support Perform asset management requirements Coordinate with Service Desk/3rd Party Vendor for Break/Fix software/hardware incidents Assist and work closely with IT security on eradication efforts as directed Active participation in regular staff meetings as coordinated by the Supervisor or Service Delivery Manager Comply with user support standard processes and procedures Comply with IT Client Services organization and IT security policies |
| Strong customer service skills Strong interpersonal and communication skills Strong prioritization skills Ability to adapt to changing technologies and learn new technologies 3-5 years of desktop support experience Knowledge of following technologies MS Office 2003/2007 Symantec Antivirus Norton Ghost Internet Explorer Active Directory Blackberry and Blackberry Desktop Manager Windows Mobile Devices Citrix Remote Assistance/ Remote Desktop Remedy Dell/HP PCs Malware/Spyware troubleshooting tools |
| Bachelor's Level Degree |
